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business1d ago
Three Years of TripGenie: How Travellers Around the World are Using AI Differently
- TripGenie reports a 400% year-over-year increase in AI-assisted bookings on Trip.com.
- Core AI tools like hotel comparison, menu assistance, and live translation grew about 300% year over year.
- Travel planning patterns vary by region, with Asia favoring last-minute AI guidance.
- Europe and North America tend to consult AI earlier in the planning cycle.
- Nearly 60% of TripGenie interactions are now booking-related.
- Travelers increasingly use AI across the full journey, from exploration to booking decisions.
- Multimodal AI use, including image uploads, is rising with higher revisit rates.
- AI provides real-time guidance for flights, hotels, and attractions across markets.
- AI is described as a trusted end-to-end travel companion evolving with user needs.
- Asia shows high engagement in real-time AI guidance during travel.
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