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business1d ago
O2, Vodafone, EE and Three face £1.1bn lawsuit in UK
- Loyalty penalty lawsuit accuses O2, Vodafone, EE and Three of overcharging long-term customers.
- The claim spans contracts from October 2015 to March 2025, with potential damages of at least £1.141bn.
- If successful, affected customers could receive up to £104 per contract.
- The case was approved to go to trial by the Competition Appeal Tribunal.
- Qualifying customers will be automatically included unless they opt out.
- The lawsuit is brought on behalf of consumers who bought mobile contracts with handsets and data services.
- Justin Gutmann is the consumer rights expert behind the claim.
- O2 and EE acknowledged the proceedings; Vodafone and Three said they would review and defend the case.
- The case centers on whether contract prices dropped after the minimum term ended but handsets remained paid for.
- The lawsuit has been described as the 'loyalty penalty' by the claimant.
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