#1
#1 out of 1
business22h ago
Tourists say Booking.com is refusing refunds on 'filthy' accommodation
- Latest: Multiple Booking.com users report unclean holiday lets that differed from online photos.
- Some customers say refunds are delayed or partial, leaving them out of pocket.
- A Daily Mail report describes families seeking refunds and alternative bookings after problematic stays.
- Booking.com suggested checks before booking and stated partners are responsible for keeping accommodations up to standard.
- The article notes a data breach at Booking.com and a 'fresh reservation hijacking' incident this week.
- Some customers reported only partial refunds, like €220 or modest vouchers.
- Booking.com provided a goodwill voucher in at least one case, but not universally.
- Several clients describe aggressive host behavior and safety concerns over locks and cleanliness.
- Customers report significant sums spent on alternative accommodations after poor bookings.
- Booking.com emphasized that listings and reviews aim to help customers choose the right property.
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