#1
#1 out of 1
business12h ago
We’re sunk when it comes to getting a Swim! refund
- Latest development: Parents report multiple canceled Swim! lessons with opaque refund rules complicating refunds.
- Refund rule: Direct debit customers must request refunds via a form within 30 days, not mentioned in notices.
- Regulator concerns: Consumer Rights Act may entitle customers to refunds, says a consumer lawyer.
- Swim! response: The company says it does not restrict statutory rights and aims to improve communication.
- Public complaints: Online reviews and letters to Guardian highlight the lack of clear refund guidance.
- Context: The refund dispute centers on cancellation notifications and visibility of refund terms.
- Legal expert quote: Consumers are automatically entitled to a price reduction or refund under consumer law.
- Company stance: Swim! pledged to improve communication after feedback.
- Inquiry scope: Guardian invites letters but does not respond to individuals.
- Additional notes: The article links refund issues to broader consumer rights discussions.
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