8legs: Servicenow build agent

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ServiceNow chooses Claude to power customer apps and increase internal productivity

ServiceNow taps Claude as the default model for Build Agent, embedding AI-driven automation across its platform.
The collaboration targets faster deployments, aiming for a 50% reduction in time-to-implement for customers.
Claude Code will help engineers and developers speed up coding tasks across the company.
The rollout will extend Claude across ServiceNow’s global workforce and tens of thousands of customers.
Internal use aims to transform sales productivity with Claude-powered coaching tools connected to real-time data.
ServiceNow plans to apply Claude in industries like healthcare and life sciences for research and claims processes.
The partnership emphasizes enterprise-scale governance, access controls, and compliance.
ServiceNow executives describe the collaboration as turning intelligence into action via AI-native workflows.
The alliance extends Claude’s capabilities to both customer deployments and internal operations.
The press release highlights notable executive quotes on the partnership's impact.

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