#1 out of 2
technology11h ago
ServiceNow chooses Claude to power customer apps and increase internal productivity
- ServiceNow taps Claude as the default model for Build Agent, embedding AI-driven automation across its platform.
- The collaboration targets faster deployments, aiming for a 50% reduction in time-to-implement for customers.
- Claude Code will help engineers and developers speed up coding tasks across the company.
- The rollout will extend Claude across ServiceNow’s global workforce and tens of thousands of customers.
- Internal use aims to transform sales productivity with Claude-powered coaching tools connected to real-time data.
- ServiceNow plans to apply Claude in industries like healthcare and life sciences for research and claims processes.
- The partnership emphasizes enterprise-scale governance, access controls, and compliance.
- ServiceNow executives describe the collaboration as turning intelligence into action via AI-native workflows.
- The alliance extends Claude’s capabilities to both customer deployments and internal operations.
- The press release highlights notable executive quotes on the partnership's impact.
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