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technology6h ago
Precisely Brings Governed AI to Customer Communications in EngageOne RapidCX
- Precisely unveils governed AI in EngageOne RapidCX to improve real-time visibility of outbound messages.
- A Next Best Action AI Agent guides actions for email and planned broader channels.
- The update introduces a redesigned homepage with real-time visibility widgets.
- A Communication Tracker offers end-to-end views of outbound messages across channels.
- Precisely emphasizes governance to ensure auditable AI-driven recommendations.
- The release supports controlled AI adoption with opt-in options.
- Precisely positions RapidCX as part of its broader agentic AI strategy.
- Real-time performance metrics are accessible from a dedicated homepage.
- The update supports faster issue resolution and reduced call handling times.
- Precisely highlights that regulatory environments require accurate, compliant communications.
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