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health3h ago
Hospitals in England ranking highly for empathy ‘have better patient outcomes’
- A new English NHS study ranks trusts by empathy, linking higher scores to better patient safety.
- Higher empathy scores correlate with less staff burnout and lower absenteeism, the researchers say.
- Trusts with empathy advantages spent less on agency staff and external consultants.
- The study notes empathy likely benefits outcomes but cannot prove causation.
- Top empathy trusts include Cumbria, Northumberland, Tyne and Wear and Birmingham Women’s and Children’s NHS foundation trusts.
- The research used nine areas of empathy from culture, leadership and practitioner empathy.
- Empathy is linked to better overall ratings for effectiveness and patient safety by the Care Quality Commission.
- Researchers caution that while empathy appears beneficial, it does not prove causation.
- The Guardian notes prior maternity unit failures at Nottingham university hospitals as context for empathy debates.
- Overall, the study links empathy to both patient outcomes and financial performance in English trusts.
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