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technology1d ago
Two Billion+ B2B Companies Lost Salesforce Access Indefinitely. This Is Your Security Wake-Up Call.
- Salesforce access was revoked for Drift and Gainsight, pulling their apps from AppExchange amid security concerns.
- The outage affected hundreds of enterprise customers relying on connected services for core functions.
- OAuth tokens often persist and grant broad access, demanding rotation and least-privilege scoping.
- Security must be treated as part of product risk, not as a checkbox on a questionnaire.
- Platforms like Salesforce can cut off partners instantly to protect their customers.
- The report highlights the cost of lost platform access in renewals and sales cycles.
- Security incidents are increasingly targeted at SaaS supply chains and integrations.
- Recommended practices include token rotation, restricted scopes, and anomaly monitoring.
- Investing in SOC 2 Type II and incident response procedures is framed as essential.
- The article warns that small and midsize businesses are high-value targets due to weaker defenses.
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