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business4h ago
Billionaire Gerry Harvey reveals change that will reshape Australia
- Gerry Harvey says Harvey Norman will welcome shoppers with robots at the front door within the next year or two.
- The plan envisions a mix of robots and human staff helping customers on the shop floor.
- Harvey says customers may talk to robots or sales staff, or both, for assistance.
- The robot rollout is described as coming faster than many expect, signaling a rapid tech shift.
- Japan is also exploring in-store robots to stock shelves and assist customers amid worker shortages.
- Some Australians reacted skeptically, with a few saying they would shop elsewhere when robots arrive.
- Harvey Norman’s share price fell after the update, illustrating market sensitivity to automation news.
- Harvey emphasized profit is not the sole goal, valuing the project for its broader impact.
- The article notes ongoing ' Frenzy about in-store robots' in Australia as a backdrop to the plan.
- Harvey’s comments frame robots as a complement to human staff, not a replacement.
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