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business7h ago
Aussie dress hire business calls out customers over shocking returns
- A Victorian dress-hire firm shared extreme return conditions, including mould and serious damage.
- Ellie Gafforini says returns represent the extreme end of the business model, not typical customer behavior.
- The business notes most items are returned in good condition, with occasional serious issues weekly.
- Mould develops when damp items sit in Post satchels, making restoration harder.
- Dress Hire AU offers a $100 insurance option and covers standard cleaning in-house.
- Ellie says honesty from customers helps avoid charges when damage occurs.
- The post attracted support from other dress-hire businesses online.
- Dress Hire AU operates from Eltham, Victoria, and loans out about 750 garments weekly.
- If a garment cannot be repaired, the price charged is the retail price of the dress.
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