8legs: Class i railroad

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Upper Management Wasn’t Happy With An IT Worker Because He Looked Bad On Reports, So He Did Far Less Work But Did It In A Way To Make The Reports Look Good

An IT worker manipulated a productivity dashboard to look more efficient while doing less actual work.
The dashboard counted events with two-minute gaps, aggregating multi-car issues into single incidents.
Management used the dashboard to identify under-performing workers and push disciplinary action.
A veteran employee exploited the system by handling only the biggest, messiest tasks to boost metrics.
The story warns that measuring methods, not outcomes, can drive inappropriate work behavior.
The incident ended with the realization that numbers rose while actual productivity declined.
The tale serves as a cautionary example of ‘the metric becomes the target’.
The reporter notes the broader risk of gaming workplace metrics across industries.
The worker’s tactic involved prioritizing large trains and delaying work to fit the dashboard schedule.
The piece ends noting that the company failed to see the real cost of inflated metrics.

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