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technology1d ago
Buncombe County, Raleigh partner to support each other during disasters
- Buncombe County and Raleigh formalized a mutual aid pact to support each other’s 911 operations during disasters.
- The agreement allows Buncombe to answer Raleigh’s 911 calls if Raleigh’s operators are unavailable.
- Raleigh also benefits if Buncombe’s operators are busy, ensuring calls are always answered.
- County officials say the partnership is essential to ensure 911 calls are always answered.
- Buncombe already has similar agreements with nearby counties including Davie, Haywood, Henderson and Brunswick.
- The process to switch calls between agencies is designed to be so simple callers won’t notice.
- Osiris Carter, director of Buncombe County Public Safety Communications, stressed preparedness for everything.
- Amaryani Padilla-Cortes recalled responding to calls during Hurricane Helene and praised the Raleigh partnership.
- The partnership was formalized this month by Buncombe County’s board of commissioners.
- Officials emphasize the arrangement supports continuous 911 access amid various emergencies.
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