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health1d ago
Letters. Text messages. Passwords and more passwords. Why can’t the NHS just give me someone to talk to? | Adrian Chiles
- The author says NHS communication fails when there is no real number to call for a human, leaving patients with impersonal messages.
- Chiles recounts a delay-filled journey from exam to treatment, with tests and results scattered across letters, apps, and messages.
- The piece emphasizes that automation and apps cannot replace two-way human communication in healthcare.
- The author describes the strain of navigating multiple platforms hoping for clear, consistent information.
- The article centers on a real patient experience with potential skin cancer and the need for accessible contact.
- The piece notes the burden of passwords, apps, and automated updates that overwhelm patients awaiting care.
- Chiles highlights a failed appointment notification system that adds stress rather than clarity.
- The article argues for direct human contact as essential in sensitive health situations.
- The author attributes the frustrations to a system selling automation without sufficient human support.
- The piece ends on a note that a nurse provided the needed personal help during the process.
- Overall, the author calls for reliable, human-centered support within the NHS system.
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