Refund & Withdrawal Policy

1. Consumers: 14-day right of withdrawal

If you are a consumer in the EU, you normally have the right to withdraw from a distance contract within 14 days of purchase without giving a reason, under the EU Consumer Rights Directive and Lithuanian consumer law.

Important exception for digital services: 8legs is supplied digitally and access begins immediately. Where, before the service begins, you give your express consent to us starting immediately and acknowledge that you thereby lose your right of withdrawal, the withdrawal right no longer applies to the part of the service already supplied — as permitted under the EU Consumer Rights Directive. If that express prior consent and acknowledgment are not obtained before the service begins, your 14-day withdrawal right continues to apply.

2. How to withdraw

To exercise the withdrawal right (where it applies), send a clear statement before the 14 days expire to support@8legs.app with your account email and purchase date. You may use the model withdrawal form but are not required to. We will refund via the original payment method without undue delay.

3. Our voluntary refund practice

• You can cancel at any time; cancellation stops future renewals and you keep access until the end of the current paid period.
• Where the withdrawal right does not apply, we may still offer a refund at our discretion — for example if the service was materially unavailable or not as described.
• We generally do not refund partially used billing periods, except where required by law.

4. Consumers outside the EU

If you are a consumer outside the European Union, the 14-day withdrawal right above may not apply, but you keep any cancellation and refund rights granted by the mandatory consumer-protection law of your country of residence. Our voluntary practice in section 3 applies to you as well.

5. Businesses

The statutory 14-day consumer withdrawal right does not apply to purchases made for business or professional purposes. Business refunds are governed by the Terms of Service and any separate agreement.

6. Chargebacks and payment issues

Payment, disputes and chargebacks are handled through Stripe. If a payment fails or a subscription is disputed, we may suspend paid features until resolved. Please contact us first — most issues are resolved faster directly.

7. Contact

Refund requests: support@8legs.app.