#1
#1 out of 1
world10h ago
‘Eurostar forced my 81-year-old father to stand for his journey’
- Eurostar disruption forced an elderly group to stand on a Brussels–Paris service after last-minute cancellation.
- Eurostar apologized and said the disruption fell short of the level of comfort expected for customers.
- Officials attributed the confusion to a miscommunication about tip-up seats amid disruptions.
- Compensation was offered for the delay and the lack of seating after review.
- The incident involved a third-party booking, complicating refund eligibility.
- The Times published readers’ notes and responses about similar travel downgrades and compensation disputes.
- Eurostar pledged to review the incident with Brussels teams to prevent recurrence.
- Passengers faced limited refreshments and a closed bar during the disrupted journey.
- The article section includes a quoted exchange clarifying the situation from Eurostar's side.
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